1. Introduction

Welcome to Trustful VA. By using our website and services, you agree to abide by the following terms and conditions. These terms govern your use of our services, so please read them carefully before proceeding.

If you do not agree to these terms, please refrain from using our website or services.

2. Services Overview

Trustful VA provides virtual assistant services, including but not limited to administrative support, website maintenance, customer support, and other business-related tasks.

We strive to deliver high-quality service tailored to your specific needs. However, the scope of services will be mutually agreed upon before any work begins, ensuring transparency and clarity in our collaboration.

3. User Responsibilities

As a user of Trustful VA’s services, you agree to:

• Provide accurate, current, and complete information to enable us to deliver our services effectively.
• Ensure that all instructions or tasks provided are lawful and do not violate any third-party rights.
• Respect the timelines and communication channels agreed upon between you and our team for the smooth execution of tasks.

4. Service Agreement

When you hire Trustful VA, we will agree on the scope, pricing, and deadlines for each task or project. Any changes to the scope of work during the project will be discussed and confirmed before proceeding.

The services will be provided with reasonable care and skill, and while we endeavor to meet deadlines, certain factors beyond our control may affect delivery times.

5. Payments & Refunds

• Pricing: All services are billed at the agreed-upon rates. These rates are tailored to your specific requirements and will be detailed in the service agreement.
• Invoicing: You will be invoiced regularly (weekly, bi-weekly, or monthly, depending on the service agreement).
• Payment Methods: Payments can be made via credit card, bank transfer, or other agreed-upon methods.
• Refunds: We stand by the quality of our services. However, if for any reason you are dissatisfied with the work provided, please notify us within 7 days. Refunds will be processed at our discretion based on the circumstances of the service delivery.

6. Confidentiality & Data Protection

At Trustful VA, we respect the confidentiality of all client information. Any personal data or sensitive information shared with us will be handled with the utmost care and discretion, in compliance with data protection laws.

We will not disclose or share any client data with third parties unless explicitly authorized by you or required by law. For more details, please review our Privacy Policy.

7. Intellectual Property

All content, materials, and work products created by Trustful VA for your project remain your property once full payment has been received.

However, Trustful VA retains the right to use non-sensitive aspects of projects (such as anonymized case studies or generic work examples) for marketing or promotional purposes, unless otherwise agreed upon.

8. Termination of Services

You or Trustful VA can terminate the service agreement at any time, with or without cause, by providing written notice (email is acceptable). In the event of termination:

• Any outstanding payments for services rendered will be due.
• Any pending deliverables will be completed or handed off, based on mutual agreement.

Trustful VA reserves the right to terminate services immediately if any breach of these terms occurs.

9. Limitation of Liability

While we strive to provide excellent service, Trustful VA is not liable for any indirect, incidental, or consequential damages that may result from the use of our services or website.

We cannot be held responsible for any losses caused by events beyond our control, such as third-party service interruptions or force majeure events.

10. Changes to Terms

We may update these terms and conditions from time to time. If any significant changes are made, we will notify you via our website or email. By continuing to use our services after such updates, you agree to the revised terms.